frequently asked questions

can I buy an item I see online in your shops?

Yes, they are available at our Kolonaki shop, on the corner of Tsakalof st. & 15, Irakleitou st..

how can I pay?

Depending on the delivery address and shipping method selected the following payment options are available:

  • Credit/debit card,
  • Paypal,
  • payment on delivery (charged € 2.40),
  • bank transfer (you have to undertake all transfer costs),
  • pay at our Kolonaki shop.

how do you send orders and how much does shipping cost?

Depending on your address:

  • Post office, registered deliveries only.  Deliveries to the EU from € 5.15, to the rest of the world from € 7.00 (express & registered).
  • TNT worldwide, starting from € 27.50.
  • Courier, € 2.50 for Greece, plus € 2.40 for payment on delivery.
  • Pickup from our Kolonaki shop.

During the ordering process, you will see the exact cost of shipping before the order is finalised, right after you register your address.

how long does delivery take?

All orders leave by the next working day. Delivered within Europe in 1-6 working days depending on carrier, rest of the world in 3-15 working days depending on carrier.

how about returns?

You can return your items for whatever reason, as long as the product is returned in its original condition, undamaged and unused, within 30 days from the date of purchase and well before the end of the season, when it come to seasonal charms, e.g. summer or winter good luck charms, or well before the end of the holiday period, when it comes to good luck charms for Christmas, Easter and other occasions. Upon receipt we will check them in and issue a refund. However, good luck charms for Christmas and Easter, including Easter candles, cannot be exchanged after the holiday period. Also, please note that we cannot refund the costs of shipping, unless the return is a result of our error.

how about exchanges?

We are happy to exchange any item as long as you are prepared to undertake the resulting shipping costs and price difference. Anything returned to us must be in its original condition, undamaged and unused. It must me sent to us within 30 days from the date of purchase and well before the end of the season, when it come to seasonal charms, e.g. summer or winter good luck charms, or well before the end of the holiday period, when it comes to good luck charms for Christmas, Easter and other occasions.

how do I send an item back?

Carefully package the item and remember to include a note with your name, e-mail address and how you wish we process your return, at the following address:

Miss Athanasia Kotsi
“gouri-gouri”
91, 3rd September St.
Victoria Place
104 34 Athens
Greece.